Frequently Asked Questions

Everything you need to know about our luxury home fragrances and curiosities.

What is the expected shipping time for my order?

We typically process orders within 1-2 business days. Standard shipping within the UK takes 3-5 business days, while international deliveries can take between 7-14 business days depending on the destination.

Are your candles made from sustainable materials?

Yes, all our candles are handcrafted in Britain using high-quality soy wax blends and lead-free cotton wicks to ensure a clean, long-lasting, and eco-friendly burn.

What is your return policy for home decor items?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return or exchange.

Do you offer international shipping?

We currently ship to a wide range of international locations. Shipping costs and delivery times are calculated at checkout based on the weight of your order and the destination country.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our studio, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.